Exchange & Return Policy

Exchange Policy:

Any article purchased online can be exchanged online within 6 days of purchase.

All items must be unused, all tags must be intact, packing is in its original condition and original invoice is provided.
Proof of purchase but be provided which includes either the original receipt of order confirmation email.
The reason for exchange must be clearly stated such as defective, wrong size, wrong item, wrong color etc.

RETURN POLICY:
We want each person to love their purchase and for that reason Sila Textile offers a 15 day refund policy.
Refunds will be processed via Bank Transfer or the customer will be issued a coupon of the same value valid for the Online Store.
All sale items are final sale and cannot be exchanged or returned.
ORDER CANCELLATION:
Customers can cancel orders at any time before the order has been processed.
Once the order has been shipped, you will receive a shipping confirmation via email and an SMS with your COD amount as well as the order tracking ID. As soon as the product has been delivered, our above-mentioned exchange policy will apply to your order.
Sila Textile holds the authority to cancel any order in cases, such as; the item being out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.